Creating an account

First, make sure you've entered the same email address you shared when you registered with Medicare Mental Health. Then check your Spam or Junk folder and make sure your inbox isn't full and you can receive emails.

If you still can't find the email/don't receive the code, contact us for support.

First, make sure you're checking the email address that was used for your referral. Then, check your Spam or Junk folder and make sure your inbox isn't full and you can receive emails.

If you still can't find a registration email, contact us for support.

If you don't have a mobile number, you can contact the Medicare Mental Health Check In team using the form on the Contact us page and they will get back to you on your options.

You need a mobile number to register because it's used to verify your identity and protect your account through multi-factor authentication (MFA). We may also use it to send you important information about the service as you progress through a program.