Website accessibility

Under the Disability Discrimination Act 1992, Australian Government agencies are required to ensure information and services are provided in a non-discriminatory accessible manner.

The Australian Government Department of Health, Disability and Ageing takes seriously its obligation to provide information to all Australians. Together with St. Vincent's Health Australia, they have taken steps to improve the accessibility of the information on the Medicare Mental Health Check In website.

Accessibility standards and guidelines

All content produced for publishing on this website is designed in accordance with the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.1 standard, making the website usable for a wide range of people with different needs.

medicarementalhealthcheckin.gov.au has been designed to meet the Australian Government standard established in respect of this requirement.

If any information or service provided by medicarementalhealthcheckin.gov.au is inaccessible or you are experiencing problems accessing any of the content on this website, please contact us.

Using the site

You can navigate this website using only a keyboard on the latest versions of most browsers such as Chrome, Firefox, Safari, and Edge.

If you require a screen reader, this site is best used with JAWS (Job Access With Speech) screen reader on Chrome.

If you have hearing or speech loss

TTY (TeleTYpe): 1800 555 677
Speak and Listen: 1800 555 727
Visit the National Relay Service website and provide the number for the Medicare Mental Health phone service: 1800 595 212.

Language support

Medicare Mental Health Check In is committed to making content and resources available to people from diverse backgrounds, including non-native English speakers.

Information available in other languages

Key resources on this website are available in 10 languages:

Arabic
Chinese (Simplified)
Chinese (Traditional)
Filipino
Greek
Hindi
Italian
Punjabi
Spanish
Vietnamese

Visit the Languages page to access these resources.

Translating and Interpreting Service (TIS National)

If you need mental health support in your language, contact us through the Translating and Interpreting Service (TIS National). TIS National covers more than 100 languages and is available 24 hours a day, 7 days a week, for the cost of a local call:

Call TIS National on 131 450.
Tell the operator the language you speak.
Ask the interpreter to call 1800 595 212.

You may need to wait on the line for the interpreter, or the operator may need to call you back when an interpreter is available.

When you are speaking with the interpreter, they will call our phone service for you and interpret your conversation.

You can also visit National Accreditation Authority for Translators and Interpreters (NAATI) for more translation and interpretation services.