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If you're already seeing a mental health professional, your level of care is likely greater than what Medicare Mental Health Check In provides.
Our programs support mild to moderate challenges such as stress, low mood or worry, suited to self-guided or practitioner-guided work. Your current professional can guide you to other options.
Yes. Many people who use Medicare Mental Health Check In are seeking support for the first time.
The service is designed to make it easier to access practical support early, and to help you build skills that support your wellbeing.
You don't need a diagnosis or previous experience with mental health services to get started.
You can request a callback (opens in a new tab) from the Medicare Mental Health Check In team, or call Medicare Mental Health on 1800 595 212 and let them know you're interested in Medicare Mental Health Check In.
A trained professional will chat with you about what you need and whether the program is right for you, then help you with the next steps.
You don't need to wait until things feel overwhelming to seek support. Medicare Mental Health Check In is designed to help with everyday mental health challenges such as stress, worry, low mood, or feeling overwhelmed.
If you’re unsure whether the service is right for you, visit our When to use Medicare Mental Health Check In page.
If you are in immediate danger and need emergency support, please call 000 immediately.
If you need urgent help but are not in danger, there are 24/7 crisis support services that can help you straight away.
You can help them explore support options, make a GP appointment or contact Medicare Mental Health. You can also find some helpful tips on how to support someone when they won't seek help.
If you're trying to share your screen on a mobile or tablet, this feature isn't currently supported.
To share your screen with your practitioner, you will need to join your telehealth video call from a desktop or laptop computer instead.
Yes. Medicare Mental Health Check In is completely free to use, including the 6 digital LiCBT programs we offer.
The service is fully funded by the Australian Government and delivered in partnership with St Vincent's Health Australia.
Yes. Your information is kept confidential and handled in accordance with Australian privacy laws.
You can learn more about how we collect and use your personal information on our Privacy Policy and Collection Notices pages.
Our calls will usually appear as a private number, rather than displaying a phone number or the Medicare Mental Health Check In name. So, if you're expecting a call from us, you can safely answer a call from a private number at the agreed time.
Medicare Mental Health Check In is available to anyone aged 16 or over living in Australia. You don't need a diagnosis or referral. It's designed for people who want practical support to strengthen their mental health and wellbeing, but isn't suitable for people in crisis or needing more intensive mental health care.