How to access our programs
Get started with a phone call
To access Medicare Mental Health Check In, call Medicare Mental Health to speak to a trained professional to find out if the service is right for you or be connected with the right services and supports for your needs.
Available 8:30am–5:00pm weekdays (excluding public holidays).
What happens when you call
The phone service is free for anyone seeking support and guidance. Whether for yourself or for someone you care about experienced staff are there to listen. Most calls take around 30 minutes, but they can run a little longer depending on your situation. All conversations are private and confidential.
There are a few steps you will go through, outlined below.
Need help during the phone call?
If you have hearing or speech loss, there are a few support options available to you:
- TTY (TeleTYpe): 1800 555 677
- Speak and Listen: 1800 555 727
- Visit the National Relay Service website and provide the number for the Medicare Mental Health phone service: 1800 595 212.
Why we start with a phone call
Making a phone call to someone you don't know can feel like a big step, especially if you're not used to talking about how you're feeling. But it's an important step to make sure you get the right kind of support, without wasting your time.
The call helps the Medicare Mental Health professional:
- understand which service might be right for you
- support your safety and wellbeing, especially if things have been building up
- match you to the best support options for what you're experiencing
- recommend other options if Medicare Mental Health Check In isn’t the right fit for you.
Remember, you're always in control
On the call, you can share as much or as little as you want, ask questions, and take a break. You can also end the call at any time.
Is this for me?
If you've been feeling anxious, down, overwhelmed, or unsure where to start, you're not alone.
Medicare Mental Health Check In programs are designed for people who:
- are starting to experience mental health challenges
- are aged 16 or older
- live and are currently in Australia.
Help is also available if you need additional accessibility support, such as interpreting services or assistive tools, or are living with disability.
Not ready to speak to someone yet?
That's okay. You can explore this website at your own pace.
Choose a topic to find resources and tools you can use right away.
Ready to take the next step?
Call Medicare Mental Health to find out what support is right for you.